Duke University Health System is an academic and healthcare system which provides care to patients with diverse backgrounds. Federal and state laws requires that healthcare organizations that receive Medicare, Medicaid or reimbursement from federal health programs provide language access services to limited English proficient, deaf and hard of hearing patients. One goal of Duke Health is to have a standardized, health system-wide software solution in place for these patient’s needs and provide medical interpretation to patients in a language in which they can understand. Duke Health has implemented a mobile Video Remote Interpretation application that meets patient language access needs in over 250 languages.
In this presentation, you will learn how Duke Health dealt with the following:
- Federal and state laws related to compliance with language access services
- Operational challenges for on-demand language access
- Data security challenges of mobile health devices