Using Telehealth App Duke Health Anywhere: Is It Usable?
FREE to NCHICA members: scroll below for details.
Course Description
The coronavirus pandemic has encouraged widespread adoption of telehealth tools. As telemedicine grows and regulations as well as insurance and payment coverage changes, it remains important to consider the user experience (UX) from the perspective of both the patients and the healthcare providers if the technology is to be successful. This presentation provides a demo of the “Duke Health Anywhere” app and summarizes a pilot study on patient-centered usability and design improvements.
The authors evaluated patient users’ acceptability of the app. Demographic data, observations, and data from a qualitative survey were collected. User tasks were to install the app, create an account, and explore features and the interface. Among the study results:
- The average time to install the app was 2.6 minutes
- Providers were available on average within 10 minutes
- Over 80% of users reported they were likely to use the app and to recommend it to friends or family
Course Curriculum
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1
Webinar
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Presentation
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Slides
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Instructors
(Click on orange arrow for other bios)
Associate Professor, School of Library & Information Sciences, NC Central University
Deborah Swain
Deborah has over 20 years of experience in business, education, and information projects. She has also taught at UNC-Chapel Hill, NC State, and Campbell University. She does research in knowledge management, health informatics and usability (user experience). She is currently serving as conference chair for the International Conference for Knowledge Management to be held in December 2020. She completed her doctorate in Information Science at UNC-Chapel Hill and has an MA in English from UNC-CH and a BA from Duke University.
Management Engineer, Duke Health
Wendy Snider
Wendy has been with Duke Health for the last eight years, providing analytical, technical, and reporting support to the Quality Office. Prior to joining Duke, she worked in the software industry, where she provided level III technical and reporting support. She earned her BS degree in Information Systems and Operations Management from UNC-Greensboro and is currently pursuing her Masters of Information Sciences (MIS) at NC Central University and expects to graduate in 2021.
Strategic Services Associate, Duke Health
Susan Zeunges
Susan works with the safety reporting system at Duke Health performing software configuration design and updates, user training, tech support, and data reporting. She began working at Duke 25 years ago after graduating from Virginia Tech with a BA degree in Math and Computer Science Education. She is currently pursuing her Masters of Information Sciences (MIS) at NC Central University and expects to graduate in 2021.