Course Description

During the COVID-19 public health emergency, practices are implementing and expanding telehealth to limit exposure and maintain connections with patients, especially those with chronic illness. The Telehealth Readiness Assessment (TRA) tool can be used by physician practices to assess organizational, technical, and contextual factors as it relates to implementing or expanding a telehealth program.

The TRA tool was launched on March 26th, about two months ahead of schedule, in recognition of the increased need for support during the COVID-19 public health emergency. The TRA tool is free to use, publicly available, and designed to be interactive with a target completion time of about 20 minutes. Within the first month of release, the TRA tool was sourced in a recent Telehealth Implementation Playbook released by the American Medical Association. In a single week about 400 users accessed the tool.

Course Curriculum

  • 1


    • Presentation

    • Telehealth Readiness Assessment Tool Poster


(Click on orange arrow to see Alana Sutherland's bio)

Senior Health Informaticist, RTI International

Saira Haque

Saira oversees the telehealth research portfolio at RTI International. She has held many leadership roles in mixed-methods evaluations, policy analysis, case study development, and workflow analysis efforts. Her areas of interest are the use of technology to address health outcomes and public health challenges. She holds a Master of Health Services Administration from the University of Michigan-Ann Arbor School of Public Health and a PhD in Information Science and Technology from Syracuse University’s School of Information Studies and is a fellow of the American Medical Informatics Association.

Program Manager, Maryland Health Care Commission

Alana Sutherland

Alana is a Program Manager in the MHCC’s Center for Health Information Technology and Innovative Care Delivery. In this role, she is responsible for the development of educational materials and programs to advance health information technology (health IT) among health care providers in Maryland. Ms. Sutherland leverages stakeholder relationships to gather information related to the use and perceived value of health IT. She builds consensus around project objectives that help to ensure providers have the right information at the right time and place of care to improve treatment, prevent errors, and reduce health care costs. She earned her MPH from The George Washington University and holds PMP certification.

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